Better Business Bureau Accreditation Highlights Right at Home’s Commitment to Ethical Excellence
Northwest Suburban Office of Right at Home In-Home Care & Assistance has achieved a significant milestone: accreditation by the Better Business Bureau (BBB).
“BBB Accreditation is not easily earned,” says Steve J. Bernas, President & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “It is a privilege, extended only to businesses that demonstrate the highest standards of ethical business practices, as determined by a thorough review by our Board of Directors.”
For families seeking care, entrusting loved ones to a home care agency is a profoundly personal decision. BBB Accreditation offers peace of mind, affirming that Right at Home Northwest Suburban operates with honesty, responsiveness, and a deep respect for client privacy. “Accredited businesses must go beyond promises—they must deliver,” Bernas adds.
Jeanette Palmer, President of Right at Home Northwest Suburban, reflects on the significance of this achievement: “For us, care is personal. It’s about walking alongside our clients and their families during some of life’s most vulnerable moments. This accreditation is a reflection of our team’s dedication to not only meeting but exceeding expectations. It validates the trust families place in us every day.”
For over 20 years, Right at Home has been more than a care provider; it has been a lifeline for seniors and adults with disabilities in the Northwest suburbs of Chicago. Whether it’s offering a comforting presence through companionship or specialized support for those navigating the challenges of dementia, the agency’s approach is rooted in understanding, respect, and genuine compassion. Awarded among the Top 100 home care agencies in North America for three consecutive years, Right at Home Northwest Suburban continues to raise the bar in non-medical in-home care. Their team of certified dementia practitioners, compassionate caregivers, and dedicated field supervisors deliver not just services, but heartfelt support tailored to each client’s unique journey.
This latest accreditation marks an important milestone, but for Jeanette and her team, it’s just the beginning. “Our mission is to create a world where every senior feels seen, valued, and cared for. This recognition by the BBB strengthens our resolve to provide exceptional, compassionate care that families can depend on,” Jeanette concludes.
From companionship and personal care to end-of-life support, Right at Home Northwest Suburban remains steadfast in its mission: to empower seniors to live safely and comfortably in their own homes, surrounded by dignity and care. With this new recognition, they reaffirm their promise to the community—because everyone deserves the best care, delivered by people who truly care.
Jeanette Palmer
Right at Home - Northwest Suburban
+1 815-404-0880
email us here
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